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Mirmi

Guide · HR policy knowledge base

How do you deploy an AI-assisted HR policy knowledge base?

An HR knowledge base connects internal policies, agreements and applicable sources to answer recurring questions without trivialising individual situations. Sensitive, incomplete or out-of-policy cases should reach HR or Legal with their context.

Updated 31 July 2026

01

Suitable uses

Initial uses generally cover recurring, documented questions: remote work, leave, mobility, benefits, internal processes or applicable agreements. Each answer should specify scope, date and source.

  • maintained policies and agreements;
  • frequent questions and approved answers;
  • anonymised precedents where their use is legitimate;
  • a route to HR, Legal or the responsible manager.
02

Essential boundaries

Personal data, health, performance, disciplinary measures and individual situations require strict access scope and a human decision. The knowledge base should expose insufficient coverage rather than produce a general conclusion.

03

Start with one policy

Select one stable policy, its versions and the questions actually received. Define users, covered answers, routed cases and retention before opening a broader scope.

Reference sources

For verification and further reading.

These references provide general context. The framework applicable to each organisation should be assessed with its Legal, HR, security and data-protection owners.

FAQ

Frequently asked questions

Does Mirmi make individual HR decisions?

No. Mirmi returns available sources and framework; sensitive individual situations remain with authorised people.

Can HR precedents be used?

Only within a legitimate, proportionate, secure and governed framework, with anonymisation where necessary and without turning one case into a rule.

Which use should launch first?

One frequent, stable policy such as remote work or an internal process, with clear exceptions routed to HR.

Next step

Scope an initial HR policy knowledge base.

We start with one policy, its recurring questions and the situations that must remain human.
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